FAQs

  • Are all of the items in the store pre-loved?

Some items are brand new, with or without original tags, others are pre-loved. The condition of each item is listed in the item description.

  • The item I wanted is no longer available, will it come back in stock?
Each item in the store is individually sourced and hand-picked by me and usually only one is available, so when it's gone, it's gone. I do from time to time get another one of the same model in, so keep an eye out for new arrivals.
 
  • Is there a physical shop I can visit to see items for sale?

For now, Essex Fashion House is only an online store, with no physical store to visit. The address provided on this website is for returns and correspondence only.

  • Are all the items authentic?

Yes, all items are carefully inspected and authenticated before they are listed for sale in the shop. 

  • Where can I find more information and advice about buying pre-loved luxury items online? 

On the Essex Fashion House blog and YouTube channel, you can read or watch videos about what to look for when when buying luxury items online and tips on authentication for specific brands. 

  • What is the best way to find out about new items in the store? 

Sign up for the Essex Fashion newsletter to be notified about new items. You can also follow the Essex Fashion House Instagram account where new and available bags are posted in the stories and saved in highlights! 

  • What is your returns policy?

If you change your mind or have a problem with your order, you have the right to a return within 14 days of the delivery date. Please read the full Returns and Refund policy here. 

  • Do you ship to my country? 

We ship worldwide! 

  • How fast does my order ship?

All orders are dispatched within 3 business days. Check your email for your tracking number so you can follow your order all the way to your doorstep! 

  • Can I reserve an item to buy later? 

The only way to reserve an item is to use the Payment Plan option. The item is reserved after an initial payment of 20% of the full price has been paid. This deposit is non-refundable. Read about how this layaway payment plan service works here. 

  • How will my order be packed and shipped?

All orders are packed with love and care and shipped with priority shipping in boxes to make sure they arrive safely and that no bag will lose its shape on its way to you. Please note that we reuse boxes and packing materials to save on waste and be kinder to the environment! You can read more about our shipping policy here. 

  • How can I track my order?  

All orders are shipped with tracked priority shipping. Check your email for your tracking number.

  • Can you authenticate my bag for me?  

       We currently offer an authentication service for Coach bags only, but will
       potentially be expanding to other brands in the future. Read more about the
       Coach Authentication Service here.  

Ready to shop? Find the pre-loved luxury bag of your dreams here!

If your question was not answered, please contact us here or send an email to info@essexfashionhouse.com.